Random thoughts of an upbeat mind

Do better BB&B

I went to return an item yesterday at Bed Bath and Beyond.

Stood up at the return counter only to have another “customer” jump the line. The employee behind the desk made no attempt to explain or apologize. The customer was beyond rude, telling me “I didn’t know the situation”.  She was right I didn’t but instead of giving me stink attitude she could have explained but whatever.  The last straw came when she actually started cashing out her cart full of  purchases.

After 5+ minutes a cashier took me to a sales counter to do my return. :S

While passing by the returns desk on my way out it was made known to me that the “customer” that jumped the line is actually an employee of the store.

I am not impressed.

UPDATE: Emailed BB&B to let them know about this situation.  Heard back from the district sales manager who thanked me for informing them of this need to re-train their staff.  And that was it.  In the past other companies have offered me discounts or gift cards … so I am still not impressed.

Comments on: "Do better BB&B" (8)

  1. R.U.D.E. I’d be calling mgmt. Unbelievable.

  2. mochiandmacarons said:

    I loathe bed bath and beyond. I refuse to go into their stores now and I think they’re the most disorganized chain, ever.

    I hate their perfumed stores, their rude and lazy employees and their general apathy for customer service. I hope they go out of business.

  3. Wow, really??? When I worked retail, the customers came first, always. If I needed something we waited until no one was in the store. RUDE.

  4. I would have said, then explain why you HAVE to jump the line you rude witch!!!

    Gill

  5. […] to a different BB&B to get this mug.  But time was not in my favour at that time and given my recent experience with BB&B, I will not be […]

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