One of the things on my to do list is to research reducing my bills. So this prompted a call to Rogers to see what they can do.
What I used to have was a 20% discount off my internet for a year. Since the discount ended I now get the 12% bundled discount since I have every service Rogers offers.
Now that you are caught up let me recap the phone conversation.
CSR: Thank you for calling Rogers, my name is blah blah blah. Please tell me your name, rank and serial number so I can verify you are the account holder.
Me: Sunny blah blah blah.
CSR: Ok, how can I help you?
Me: I used to have a 20% off discount that expired and what wondering if I could get it back.
CSR: Well ma’am, we no longer have that promotion. Let me see what else is available.
CSR: Ok, what I can offer you is an upgrade on how much data you get. So instead of 60 GBs you can get 80 GBs and at a faster download/upload speed of blah blah blah. You can get a free modem upgrade for 1 year. And a 15% discount.
Me: I don’t really need more GBs. Plus at the end of the year what would that modem cost?
CSR: Well ma’am, it seems that you used 46 GBs this month, maybe you are watching how much data you are using, blah blah blah.
Me: And the cost after the year?
CSR: Only $8/month.
Me: Only huh? Ok, well let me think about.
CSR: I can put through the work order and if you don’t go pick up the new modem in the next 5 days then it’s cancelled.
Me: I’ll think about it and call you back.
Is it just me or does this not seem worth my while?
I currently own my modem. We don’t need 60 GBs of data so going to 80 doesn’t seem all that appealing to me. At the end of a year this account change will save me $18.72. I know it will be $18+ more than I had before but I am more afraid of the lifestyle creep. Will I be able to use my old modem in a year or will the internet service plans no longer support it?
I’m going to pass on this “deal”. In a week I will call Rogers again and see what is offered then.
Wish me luck.