Random thoughts of an upbeat mind

Posts tagged ‘customer service’

Success

Laughing Cow Alfredo

Wednesday dinner was a great hit!!  My girls have requested that Chicken Alfredo be added to our regular menu, preferably without the broccoli. lol  This recipe was so easy to make and tasty too.

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A quick update on my missing bag saga.  Turns out I am not going crazy after all.  The CSR from Winners contacted me to tell me she had a different person look at the video and I did leave without one of the bags. 🙂  They will be crediting my card for the missing items and sending me a gift card for my trouble. YEAH!!

While I am happy to be credited the money, I am even happier knowing the mystery has been solved.  I must say dealing with Winners’ customer service was a pleasure.  This lady was polite and efficient and kept her promise to call back.  She really improved my opinion of Winners.

Lesson learned the hard way

Last week I was wandering through Winners semi-mindlessly shopping.  A few items found their way into my cart.These were not things I needed by any means.  I have been on the hunt for a quilt for the longest time and actually found one I liked.

I went back and forth for a while and then decided to buy it.  I could always return it if I had buyer’s remorse.

The only quilt I liked did not have a price on it.  So I asked one of the employees if she could find out for me.  She came back with $89.99.  A bit steep for a quilt and 2 shams but it still made it to the cashier.

At the checkout, the cashier refused to take my word for it that the quilt set was $90.  Her call to the bedding department returned a price of $79.99.  Alright, I’ll take that price.

I bought 7 things.  When I brought the bags into my place, I only had 4 items.  I was missing a bag. 😦  I thought I might have possibly missed a bag and left it in my trunk.  I have since double and triple checked my car, the items are not there.

I called the store and got a customer service rep who promptly agreed to credit back the missing items if I went back to the store.  Since the store is a about half an hour away in no traffic, I hesitated.  It’s “only” $18.  She suggested trying a closer store.  I called a closer store and the employee there asked a question that made a lot more sense to me, “How do I know what you left without?”

Talking to a few friends made me think something is not quite right about my initial call.

Anyhoo, I called a third store and they suggested I contact their corporate customer service line and see what could be done.

Calling corporate was relatively painless.  The rep got back to me the same day.  Her statement was upon reviewing the security tapes it looks like all the items were put into the shopping bags.  So me being the precious one that I am asked if I was given all the bags.  She could not answer that question and has gone off to investigate further.  If she calls me back and tells me that I was given all bags I will let it go.

My takeaway from all of this is to stop shopping for crap I don’t need … and to double-check that I am leaving with all of my purchases.

 

Falling down tired

Fallen (Source)

I did pick up duty yesterday.

OMG.

I picked my Aunt up at 5 pm then drove 2.5 hours to my cousin who is in the hospital.  We stopped for dinner at a service centre.  By the time we arrived at my cousin it was almost 8:30.  My Aunt started to make herself comfortable and I had to remind her I still had to return home 2+ hours away.

ARGHHHHH.

I dropped her off at my cousin’s house and left.

I walked into my home at 11:30.  I was ready to fall over I was so tired.

Even though I was in bed by midnight, I spent most of today in a fog.

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On a good note, the courier called me today to arrange delivery of my mattress.  She scheduled it for tomorrow then called back when she realized the delivery address (my workplace) was very close to the depot.

It was my lucky day as the driver who delivered it went above and beyond.  I live 7 minutes from work and he was agreeable to follow me home and cart the 100+ pound box to my front door. 🙂 🙂  I really lucked out.  I am so grateful.  I will be letting his superiors know tomorrow.

Since I was already home I wrestled the mattress out of the box.  It was a bit funny.  The recommendation is to remove the old mattress and put the new one down on the box spring or the platform.  I didn’t want to throw out my old mattress until I spent a couple of nights on the new one to see if I liked it.  My great idea is to lean the old mattress against the wall beside my bed.

I managed to move the old mattress against the wall and as I backed away the top of the mattress started to keel over.  It was hilarious to watch as it moved very slowly.  I had the fun of trying to get the new mattress out of the box.  Once I removed the outer compression layer there was a hissing sound.  The mattress was folded with the bottom on the inside so after I removed all the packaging I still had to flip the now expanding mattress over.  Another task as there are no handles on the mattress to make it easier.  Once that was accomplished, I left the mattress to decompress while I went back to work.

It feels so comfortable to lay on that I can’t wait for bed tonight. 🙂 I think I am going to be very happy with this purchase.  I will most likely need to purchase new sheets as my mattress is now 14 inches thick and the fitted sheet that I put on tonight is a tad too short.  I will try out the rest that are in my linen cupboard before I hit the store.

Expected level of customer service

I may can be delusional.  But when I step into certain stores I expect to at least be acknowledged.  In fact even walking into Wal-Mart gets me a hello from their staff.

So when I walked in to Leon’s, a furniture store, and no one said hello I was a little surprised.  I was even more taken back when I spent 30 minutes walking around sitting on various couches and no one offered any assistance.  It felt a little off.  The store was not overly busy.  I did see available sales people standing around.

I’ve been into various competitors and have always been offered help.  I can barely get in the door at The Brick without one salesperson at least saying hello how can I help you.

Now I am on the fence.  Do I want to give my hard-earned money to a store that treated me with minimal no customer service?